Refund Policy
Refund Policy
Last updated: 2026/05/23
Overview
Customers may request a refund within 14 days of the initial purchase in accordance with Paddle's Buyer Terms and applicable consumer protection laws.
1. Refund request requirements
Refund requests should include:
the email used during purchase
the Paddle transaction/order number
the reason for the request
2. Subscription cancellations
Subscription cancellations stop future renewals but do not automatically generate prorated refunds for unused time.
3. Payments
Payments are processed securely by Paddle.com as Merchant of Record.
4. Refund and billing support
For refund and billing requests:
support@safepilotai.io
5. Consumer rights
This policy does not affect statutory consumer rights.
6. Paddle buyer terms
https://paddle.com/legal-buyers/